The level of customer service in Dubai's retail market is deteriorating, a UK-based company has found in its annual survey.
Based on interviews with 583 Dubai residents, business consultancy Joshua found that customer service satisfaction remains low in the emirate, with the retail sector coming out as the worst offender.
The category that saw the biggest drop in standards was staff behaviour, which only managed to score 2.1 on a scale of 1 to 5, compared with 2.8 last year.
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